MM Rental Agreement


The refundable deposit  must be paid upon booking. Full invoice amount is due 07 days before collection/delivery. No orders will be reserved without the deposit. The deposit is additional and refundable upon the return of the goods with no damages. Should there be any shortages or damages upon return, the replacement value of the damaged goods or shortages will be deducted from the deposit amount, and the balance will be repaid in the same manner as it was paid in the first place. If the shortages amount exceeds the deposit amount, the difference have to be settled by the customer immediately.   

All deposits paid to secure orders, will be forfeited in the case of cancellation, to accommodate expenses incurred by Making Memories Events & Décor, to prepare such order. If your event is re-scheduled and we can accomodate your new date you will not forfeeit your deposit.    

All outstanding monies on the order must be paid 07 days before the goods are collected from our premises. In case of us delivering the goods, the full outstanding amount must be paid the 07 days before delivery.   

The client will see to it that all pets are locked away once our driver arrives for delivery. We do not accept any responsibility for any injury to person or animal, or damage to any property during delivering and collecting times. If the pet damages the delivery vehicle of Making Memories Events & Décor, the client   will be liable to pay for all damages to the vehicle.   

Should any staff member of Making Memories be bitten or injured by any uncontained animal on the client’s premises, the client will be held fully responsible for all medical and other costs involved.   

Deliveries will only be done to easily accessible areas. Goods will not be carried more that 10m from where our vehicle is parked. Goods have to be ready at the same place for collection as where delivery was made.   

Clients must ensure that all goods are placed together and ready for collection as we do not want to make other clients wait while the client finds missing items. It will be up to the client to find and return the missing items to Making Memories Events & Decor.   

We deliver and collect at ground level only. Goods have to be available for collection at the same place as it was delivered. Additional charges will apply if goods have to be brought down by Making Memories staff to ground level for collection. 

In the event of deliveries being made inside a home or office, the customer must ensure that there are no valuable items lying around. We do not accept any responsibility or liability in the event of such items going missing or any damage to furniture or other property inside or outside.   The client shall either be present during delivery / collection or appoint a specific person to be present to check the orders delivered and received by Making Memories. Should nobody be present to check the delivery / collection with the Making Memories staff, the customer shall accept quantities counted and  checked by Making Memories Events & Décor staff.In the event of deliveries made to venues, the above still applies, as the venue management do not always  accept responsibility for goods delivered on behalf of the clients.   

Prior arrangements needs to be made by the client with the venue, or their venue co-Ordinator, of acceptance  of delivery/collection made for the client to the venue   Making Memories will pay the breakage deposit back the week after event given all items received in same  state as delivered / given to customer
If the collection team need to wait more than 15min after the scheduled collection time of the rented items, R250 per 30min will be charged and deducted of your breakage deposit. 


1) A deposit of 50% percent is required to secure your booking.

2) Full payment is due7 Days prior to the date of your function. 3) A refundable breakage and loss deposit of 25% will be added to the final invoice.

4) The refund will be paid back within 7 days once the recon has been done. Please Note: Failure to comply with payments as scheduled, could lead to cancellation of your booking.

Rental Agreement
EQUIPMENT: The onus is on the customer to check all orders collected or delivered for quantities and damages. The customer accepts full responsibility for all goods once it has left our premises i.e. breakages, theft, etc. In the case of Making Memories delivering, customer accepts full responsibility once our delivery vehicle leaves the delivery address. The customer shall provide dry, undercover storage until such time as the equipment is returned to making memories. The customer shall return all crockery, cutlery, glasses, underplates etc. clean, i.e. in the same condition as it was received. All dirty crockery, cutlery, glasses, underplates. will be charged for at a rate of  R2 per item for a cleaning fee. If goods are faulty upon receipt, Making Memories should be informed immediately, as no excuses will be accepted upon return of faulty or damaged goods. 

LINEN : Linen should be returned dirty, but dry. Linen with mold shall be charged for at a replacement cost. All linen badly stained, with excessive candle wax, prestik, pins, staples, red wine or bubblegum, will be charged for at the cost of replacing the item. Any wax on any sequin items will be billed for as damaged. If the Rosegold sequin tablecloth/runners are NOT returned in the bubble wrap that we supply them in, you will not be getting your breakage deposit refund back Any severe stains including red wine and dried food will be billed as damaged. The customer shall not be entitled to substitute any other equipment for Making Memories equipment. All equipment returned will be checked and counted in the presence of the customer. Should the customer prefer not to be present, the customer shall accept the correctness of a statement by Making Memories as to the quantity and condition of the equipment returned. 

ACRYLICS : All acrylic items are fragile !! Please ensure you handle with extra care. If any scratch marks are found on the    items upon return, the client will be liable to pay for the replacement fee on each item. 

WHITE ISLE CARPET : No coloured rose or flower petals are allowed to be used on the carpet. The petals stain the carpet. If the carpet is returned with any colour stains on, the client will be charged in full for a replacement carpet ( R4000 excl VAT )        The white isle carpet is only allowed to be used indoors. It will not be allowed for any outdoor events. 


1) Damages, breakages and shortages will be charged to the clients account according to the replacement value set below.

2) The Hirer/client, is responsible for any loss or damage to the Flower Wall, from the SET UP to COLLECTION of the Flower Wall.

3) For every missing flower the hirer/client will be charged R65 ( excl Vat ) per flower

4) The Flower Walls will be charged at R30 000 (excl VAT) if the Flower Wall is vandalized / damaged / stolen.

5) Silk Orchids are charge at R150 per stem if they are damanged or need to be replaced

USE OF THE EQUIPMENT: The customer acknowledges that he/she is aware of the purpose for which the equipment is intended, and shall use the equipment for such purposes. The customer shall use the equipment at his/her own risk, and indemnifies the owner against any claim of  any nature brought against it. 

  * Fields are mandatory
  * Name & Surname
  * ID Number
  Event Date:

Bank Details for deposit return :  

  * Name:
  * Bank:
  * Account number:
  * I hereby acknowledge that I have read the above Conditions of Hire and fully understand it, and will abide by it. I further understand that this contract will be binding on me with all future dealings with Making Memories Events & Decor ( Pty ) Ltd.

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